Frequently asked questions

Use our store locator to find your nearest Fair Price store, trading hours and contact details. You can also call our head office on 087 740 2101 for assistance.

No. Fair Price offers delivery within our delivery areas. Delivery dates, areas and costs are shown before you complete checkout. Please also refer to the Customer Delivery Notice.

Where click-and-collect is available for your order and store, you can choose collection at checkout. You will receive confirmation when your order is ready for collection.

We accept cash, EFT, credit card and other payment methods as indicated in-store. Availability may vary by store.

In-store credit and account options may be available subject to store policy and applicable credit legislation. Ask your nearest store for current options.

Lay-by purchases are available in-store. Payment arrangements across stores may vary — please confirm with the store where you opened the lay-by.

Cross-province ordering and delivery depend on stock, delivery coverage and store processes. Speak to your store or online support before placing the order.

Current promotions are shown in-store, on fairprice.co.za and in our marketing communications. Always check the promotion terms for dates and exclusions.

Most Fair Price stores offer customer parking. Availability and access vary by location — check with your nearest store if you need assistance.

Fair Price stocks a wide range of furniture, appliances and electronics brands. Browse online or ask in-store for current availability.

Price-match policies, if offered, are communicated in-store or on the website for specific promotions. Ask a store associate for current details.

Click Account / Register on the website, enter your details and confirm your email. Once registered you can shop faster, track orders and manage your details.

Browse products, add items to your cart, proceed to checkout, enter your delivery details and complete payment. You will receive an order confirmation by email.

Sign in to your account, open account settings and choose the option to update your password. If you cannot sign in, use Forgot password on the login page.

Sign in, go to your account addresses or profile, and update the details. You can also edit the delivery address during checkout for a single order.

On a product page, select the wishlist icon to save the item. View saved items from your wishlist in the header.

Use the search bar in the site header to find products by name, brand or keyword. You can also browse categories from the main navigation.

Items remain in your cart while you browse. Sign in to keep your cart linked to your account across devices where possible.

At checkout, enter your discount or promo code in the discount field and apply it before completing payment. Codes may have exclusions or expiry dates.

Use the newsletter signup in the footer or promotional pop-up, or manage marketing preferences in your account where available.

Once an order is confirmed, items generally cannot be added. Place a new order for additional products, or contact support as soon as possible after ordering.

After confirmation, changes may not be possible if the order is already being processed. Contact online support immediately to check if a change can still be made.

You may cancel before confirmation at no charge. After confirmation, a handling fee of up to 10% may apply as permitted by law. Contact support to cancel or reschedule delivery.

Collection instead of delivery depends on stock location and store capability. Contact support or your local store to request a change before the delivery date.

Online we accept the payment methods shown at checkout (such as card and EFT where available). In-store options include cash, card and other methods indicated at the till.

Where EFT is offered, instructions appear at checkout. Online orders typically require successful payment confirmation before they proceed.

Most online checkouts accept a single payment method per order. Ask in-store if split payments are available for in-store purchases.

Check that your card details are correct, that your bank has not blocked the payment, and that you have sufficient funds. Try another card or contact your bank, then retry checkout.

Check your spam folder first. If nothing arrives, contact online support with your order number or the email used at checkout so we can resend confirmation.

Your card is typically authorised and charged when you complete checkout and the payment is accepted by your bank.

The security code (CVV/CVC) is the short code on your card used to help verify that you have the physical card. It is required for secure online card payments.

Yes. We use secure payment processing and take reasonable technical and organisational measures to protect your personal information, in line with our Privacy Notice.

Orders and payments are processed through secure systems. Never share your password or one-time bank codes with anyone claiming to be Fair Price.

Lay-bys are available in-store. A minimum deposit is required, lay-bys are interest-free, and goods remain Fair Price property until paid in full within the agreed period (up to 12 months).

A minimum deposit of R50 is required to open a lay-by, unless a different amount is communicated in-store for a specific promotion.

Lay-bys must typically be paid in full within 12 months of opening, unless otherwise stated at the store.

Payment locations may depend on the store that opened the lay-by. Confirm with staff when you open or pay your lay-by.

Cancellations and refunds of deposits are handled according to applicable law and the terms communicated when you opened the lay-by. Ask the store for assistance.

Loyalty and club offers may be available from time to time. Check in-store, on the website or in welcome emails for current programmes and how to join.

Where a rewards programme is active, earning and redemption rules are set out in the programme terms. Keep your proof of purchase and account details up to date.

Welcome offers such as a first-order discount are usually valid on full-priced, in-stock items only and cannot be combined with other promotions unless stated in the offer email.

Delivery windows are shown at checkout or confirmed after you place your order. Someone aged 18+ should be available to accept delivery.

Weekend and public-holiday delivery depends on your area and carrier schedule. Available dates appear at checkout where offered.

Tracking options depend on the delivery method. Use the tracking link in your confirmation email or contact support with your order number.

Sign in to your account to view order status, or use the tracking details in your order confirmation email. Contact online support on 087 740 3247 if you need help.

Delivery fees and free-delivery thresholds (if any) are shown before you complete checkout and may vary by product and area.

Delivery coverage depends on the destination. Enter your address at checkout to see if we deliver to that area and what it costs.

Unused items in original packaging may be returned within 7 days with valid proof of purchase, subject to inspection and the Consumer Protection Act. Contact support to arrange a return.

Once a return is approved, refund timing depends on your original payment method and bank. Keep your proof of purchase for the claim.

Opened, used, damaged or incomplete products may not qualify for a refund or exchange unless they are defective. A credit note may be offered where a cash refund is not applicable.

Yes. A valid till slip, invoice or order confirmation is required for warranty claims, refunds, exchanges and order follow-ups.