Refund & Exchange Policy
Refunds will be at the discretion of Fair Price, based on condition of the returned furniture and the merit of each refund request
No refunds on special or customized orders will be allowed.
Any unused furniture item returned sealed in its original packaging and in the purchase condition within 10 days from date of delivery can be exchanged or the purchase price refunded subject to the proof of purchase being presented by the customer. If the item was delivered by courier (and is furniture or) the item must be returned by courier. The customer will be debited the amount charged by the courier from the refund amount.
Should an item assembled by the store or at the customer’s residence, be found to be faulty or the item does not comply with the description given on the packaging once assembled.
Should a customer choose to assemble their own item and it does not comply with the description given on the packaging with regards to item; components or assembly instructions, and the item is returned in the original packaging (where possible), within 10 days, of purchase (proof of purchase is required), Fair Price will repair or replace the item at no charge once it has been returned to the store (only if the item was collected from the store by the customer) Fair Price will arrange for the item to be collected via courier, at no cost to the customer, if the item was originally delivered by courier
Fair Price cannot be held liable if the customer has erroneously assembled the item/s thus damaging the item.
Store purchases will be refunded in the same form of payment tender made by the customer. With a proof of purchase.
All glass items must be checked when delivered or picked up, No exchanges will be allowed after signing of item.