Base And Mattress Sets
The exchange policy to mattresses are subjected to suppliers term and conditions and will be covered with a warranty fee by suppliers calculation on date of purchase and date of reporting.
Mattresses that are soiled, damaged, has blood stains etc. will not cover any warranties, this is a health risk and will be rejected on inspection by the courier service.
Bases has no warranty only if it has a defect on time of delivery and returned immediately, we will not cover any warranty on broken bases.
FP reserves the right for a company appointed or manufacturer representative to inspect the item before a refund, repair or replacement is considered. Photographs of the defect, to confirm the defect may be requested before the item is collected by the courier.